On-line

You’ll find lots of resources on-line. These are free to view or download.

Your Version’s Home Page

Open the Tasks Manager, locate the TPC Online panel at the bottom and choose TPC Desktop [version] Home. You’ll find on-line resources for your version of TPC Desktop.

Paid

Phone support is available only through the TPC Connection or paid incident.

  • TPC Connection - technical support and updates for a year, plus printed learning guides and a cap or t-shirt.
  • Per Incident - we charge $75 to your credit card at the time of the call.  Your Incident will be routed to our expert Technical Support staff and will be resolved as quickly as possible. Once the specific problem is resolved the Incident is considered over. An incident is defined as a single, specific problem.
  • Training Session – we charge $75 per 1/2 hour. A member of our highly trained technical support staff will log into your computer, so you can work on your computer and your survey.
  • Replacement Program CD - if you need a replacement program CD, you can purchase one for $25 including shipping.
Phone: (800) 460-3002

Support hours: 8:00 a.m.- 4:00 p.m. Pacific Daylight Time Monday thru Friday.

Forms

TPC provides a number of forms you can fill out and mail or fax to us.

  • Order Form - printout a list of products and prices and mail it into us.
  • Educational Verification Form - fill this out to request an student copy or educational site license.
  • Incident Report - fax/mail your request to us free of charge (paid support takes precedence over free requests).

License

Got questions about your TPC license?

Stand-alone License

When you buy a copy of Traverse PC, you are purchasing a stand-alone license which allows Traverese PC to run on one computer. Any number of people may use that computer to run Traverse PC. However, if other people need to run Traverse PC on their own computer, you need to purchase an additional license for each additional computer.

Courtesy License

You can request a courtesy license so that you can install Traverse PC on your second computer (home computer, laptop you take into the field, etc.). We expect that you will be the only person running Traverse PC on both computers.

Network License

Network licenses can be purchased for as few as three (3) seats and provide flexible options for sharing the network licenses among any number of users in your office / company. Licensing Guide

Version History

Don’t have the latest version of TPC? Take a look at what you’re missing.

Beginning with TPC Desktop 2013, Traverse PC has implemented Agile Releases for TPC Desktop. These are full versions of TPC Desktop that are released more often (every 3 to 4 months) with a few new features to learn.

To get the latest release of your version of TPC Desktop, open the Tasks Manager, locate the TPC Online panel at the bottom and choose TPC Desktop [version] Home.  If you are eligible for an update, the download link for it will be listed here.

Updates

Ready to update your copy of TPC? Check for Special Offers!

Traverse PC allows all Recent Versions (currently TPC Desktop 2013) to be updated to the Current Version of Traverse PC at substantial discounts.

If you own an Older Version of TPC Desktop (currently V1.0 to TPC Desktop 2011), you can purchase any Edition of the Current Version of Traverse PC for half of its new copy list price.

Updates require the Serial Number of your current program. It can be found by choosing Help | About TPC Desktop.

Definitions

  • Version: A Version is defined as the specific name of a release such as TPC Desktop V9.5 or TPC Desktop 2014.
  • Edition: An Edition is defined as the specific set of features that has an Edition name such as TPC Desktop 2010 Professional (2010 is the Version and Professional is the Edition).
  • Current Version: The Current Version is the Version that is currently being sold by Traverse PC.
  • Recent Version: Recent Versions are the Versions immediately preceding the Current Version and which are still supported by Traverse PC Technical Support.
  • Older Version: An Older Version is a Version for which Traverse PC no longer provides Technical Support or program maintenance.
  • Update: An Update is defined as moving from a prior Version to the same Edition of the Current Version such as TPC Desktop Professional 2013 to TPC Desktop Professional 2014.

Upgrades

Traverse PC allows you to Upgrade from one Edition of the Current Version to another Edition.

You pay just the difference in list price between the two Editions.

Note: If you do not have the Current Version, you need to first Update to the Current Version and then Upgrade to the Edition you want.

Upgrades require the Serial Number of your current program. It can be found by choosing Help | About TPC Desktop.

Definitions

  • Version: A Version is defined as the specific name of a release such as TPC Desktop V9.5 or TPC Desktop 2014.
  • Edition: An Edition is defined as the specific set of features that has an Edition name such as TPC Desktop 2010 Professional (2010 is the Version and Professional is the Edition).
  • Current Version: The Current Version is the Version that is currently being sold by Traverse PC.
  • Upgrade: An Upgrade is defined as moving from one Edition of the Current Version to another Edition of the Current Version such as from TPC Desktop 2014 Personal to TPC Desktop 2014 Premium.
  • Update: An Update is defined as moving from a prior Version to the same Edition of the Current Version such as TPC Desktop Professional 2013 to TPC Desktop Professional 2014.

Requirements

What kind of computer does it take to run TPC?

Stand-Alone

Windows Vista / 7 / 8

60 MB hard drive space (with all sample files and documentation installed)

2 GB RAM (32-bit OS), 4GB RAM (64-bit OS)

Network

TPC Desktop can be installed on a network file server, from which network clients can run it, or it can be installed individually on each network client. You’ll find more information in our Licensing Guide.

Macs

Traverse PC does not sell a Mac version. However, some of our users successfully run Traverse PC on MacBook Pro’s with Parallel Desktop. Traverse PC does not provide technical support for Macs.

Returns

What if TPC isn’t right for you?

We understand that TPC might not be the right software for what you do. So we allow you to return it for a full refund within 30 days of purchase. And if you need more time than that, just let us know.

Note: We do offer free on-line training for our products and require that you complete one hour of training before we will authorize the return.

Your Name*

(* indicates required field)

TPC Serial Number* / Version*
(Found in Tasks Manager or
Help | About TPC Desktop)

Your Email*

Operating System

Your Phone

Your Message*

File Attachment (3 MB maximum)

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