On-line

You’ll find lots of resources on-line. These are free to view or download.

Your Version’s Home Page

Start Traverse PC Desktop, open the Tasks Manager, locate the TPC Online panel near the bottom and choose TPC Desktop [version] Home. You’ll find on-line resources for your version of TPC Desktop.

Paid

Phone support is available only through the TPC Connection or paid incident.

  • TPC Connection – technical support and updates for a year, plus printed learning guides and a cap or t-shirt.
  • Per Incident – we charge $75 to your credit card at the time of the call.  Your Incident will be routed to our expert Technical Support staff and will be resolved as quickly as possible. Once the specific problem is resolved the Incident is considered over. An incident is defined as a single, specific problem.
  • Training Session – we charge $75 per 1/2 hour. A member of our highly trained technical support staff will log into your computer, so you can work on your computer and your survey.
  • Replacement Program CD – if you need a replacement program CD, you can purchase one for $25 including shipping.
Phone: (800) 460-3002

Support hours: 8:00 a.m.- 4:00 p.m. Pacific Daylight Time Monday thru Friday.

Forms

TPC provides a number of forms you can fill out and mail or fax to us.

  • Order Form – printout a list of products and prices and mail it into us.
  • Educational Verification Form – fill this out to request an student copy or educational site license.
  • Incident Report – fax/mail your request to us free of charge (paid support takes precedence over free requests).

License

Got questions about your TPC license?

Single User License

When you buy a copy of Traverse PC, you are purchasing a single user license which allows one person at a time to use that license. If two or more people need to run Traverse PC at the same time, you need to purchase an additional license for each person or switch to a network license. See License Agreement.

Courtesy License

You can request a courtesy license so that you can install Traverse PC on a second computer (home computer, laptop you take into the field, etc.). You can then run Traverse PC on either computer as needed. But remember, this is a single user license. Allowing two people to run a single user license of Traverse PC on two computers at the same time is a violation of the license agreement.

Network License

Network licenses can be purchased for as few as three (3) seats and provide flexible options for sharing the network licenses among any number of users in your office / company. Licensing Guide

Perpetual License

Your TPC license is a perpetual license. That means you buy the license one time and it never expires.

Big software companies like Microsoft and AutoDesk are switching to subscription licenses you pay for monthly or annually. If you don’t renew your subscription, your license expires and the software stops working. That’s good business for them because they make more money. But it’s not always good business for you.

Version History

Don’t have the latest version of TPC? Take a look at what you’re missing.

Beginning with TPC Desktop 2013, Traverse PC has implemented Agile Releases for TPC Desktop. These are full versions of TPC Desktop that are released more often (every 3 to 4 months) with a few new features to learn.

To get the latest release of your version of TPC Desktop, open the Tasks Manager, locate the TPC Online panel at the bottom and choose TPC Desktop [version] Home.  If you are eligible for an update, the download link for it will be listed here.

Update Policy

Ready to update your copy of TPC?

Traverse PC allows all Recent Versions (currently TPC Desktop 2015) to be updated to the Current Version of Traverse PC at substantial discounts.

If you own an Older Version of TPC Desktop (currently V1.0 to TPC Desktop 2014), you can update your Edition to the Current Version of Traverse PC for half of its new copy, download only list price.

Updates require the Serial Number of your current program. It can be found by choosing Help | About TPC Desktop.

Definitions

  • Version: A Version is defined as the specific name of a release such as TPC Desktop V9.5 or TPC Desktop 2010.
  • Edition: An Edition is defined as the specific set of features that has an Edition name such as TPC Desktop 2010 Professional (2010 is the Version and Professional is the Edition).
  • Current Version: The Current Version is the Version that is currently being sold by Traverse PC.
  • Recent Version: Recent Versions are the Versions immediately preceding the Current Version and which are still supported by Traverse PC Technical Support.
  • Older Version: An Older Version is a Version for which Traverse PC no longer provides Technical Support or program maintenance.
  • Update: An Update is defined as moving from a prior Version to the same Edition of the Current Version such as TPC Desktop Professional 2015 to TPC Desktop Professional 2016.

Upgrade Policy

Traverse PC allows you to Upgrade from one Edition of the Current Version to another Edition.

You pay just the difference in list price between the two Editions.

Note: If you do not have the Current Version, you need to first Update to the Current Version and then Upgrade to the Edition you want.

Upgrades require the Serial Number of your current program. It can be found by choosing Help | About TPC Desktop.

Definitions

  • Version: A Version is defined as the specific name of a release such as TPC Desktop V9.5 or TPC Desktop 2010.
  • Edition: An Edition is defined as the specific set of features that has an Edition name such as TPC Desktop 2010 Professional (2010 is the Version and Professional is the Edition).
  • Current Version: The Current Version is the Version that is currently being sold by Traverse PC.
  • Upgrade: An Upgrade is defined as moving from one Edition of the Current Version to another Edition of the Current Version such as from TPC Desktop 2016 Personal to TPC Desktop 2016 Premium.
  • Update: An Update is defined as moving from a prior Version to the same Edition of the Current Version such as TPC Desktop Professional 2015 to TPC Desktop Professional 2016.

System Requirements

What kind of computer does it take to run TPC?

Stand-Alone

  • Windows Vista / 7 / 8 / 8.1 / 10
  • 60 MB hard drive space (with all sample files and documentation installed)
  • 2 GB RAM (32-bit OS), 4GB RAM (64-bit OS)
  • Internet Connection Required

Network

TPC Desktop can be installed on a network file server, from which network clients can run it, or it can be installed individually on each network client. You’ll find more information in our Licensing Guide.

Macs

Traverse PC does not sell a Mac version. However, some of our users successfully run Traverse PC on MacBook Pro’s with Parallel Desktop. Traverse PC does not provide technical support for Macs.

Return Policy

What if TPC isn’t right for you?

We understand that TPC might not be the right software for what you do. So we allow you to return it for a full refund within 30 days of purchase. And if you need more time than that, just let us know.

Note: We do offer free on-line training for our products and require that you complete one hour of training before we will authorize the return.

Screen Sharing

To help us provide you with the best possible technical support, we sometimes use an on-line meeting to view your computer screen.  To join one of these meeting, go to https://meetings.ringcentral.com/join, enter the meeting number you are given and click Join Meeting.

This service is available at no additional cost to TPC Connection members.  It is paid support for non-members.

RSS Feed

If you’re not familiar with RSS feeds, you may be asking yourself how you can access ours without going onto our social media sites like Facebook (countless users have emphatically told us that they DON’T use social media). There are numerous ways to access RSS feeds from many different websites. What you choose to use will probably depend on which web browser you use (Internet Explorer, Microsoft Edge, Google Chrome, Firefox, etc.). You can usually find a browser plug-in for RSS feeds but each browser has different plug-ins. There are also stand-alone RSS feed readers available.

To find any of these, use your favorite web search engine and search for something like “rss feed plugin internet explorer” or “stand alone rss feed reader”. It’s then up to you to evaluate what you want to use.

I like Google Chrome so I added two plugins to it. I added the RSS Subscription Extension that will automatically show me when I’m on a site that has an RSS feed and I added the Slick RSS plugin which lets me view the feed posts the way they were written rather than displaying a small excerpt. What you use is up to you.

Check out TPC’s RSS feed.  I think you’ll find it useful.  It’s at http://traverse-pc.com/feed/


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