TPC asks for serial number and license key every time.

Traverse PC Land Surveying Software Forums Installation & Validation TPC asks for serial number and license key every time.

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    • #121639
      John
      Keymaster

      when using Traverse PC for the first time the user is prompted for the serial number and key. Typically after this has been entered it never has to be entered again. However for whatever reason the TPC application on one of our users’ machines prompts him for the serial number and key each time he opens the application. This does not occur with other users.

      Do you know what the issue is or what I should check?

    • #121759
      John
      Keymaster

      This sounds like a Windows UAC issue and not being able to update the registry properly.

      1. in File Explorer, open C:\Program Files (x86)\Traverse PC\TPC Desktop [version]\
      2. locate the tpc.exe file
      3. right click and choose Run as administrator
      4. do the validation
      5. now try running TPC from the desktop icon or start menu. you shouldn’t have to validate.

    • #121891
      John
      Keymaster

      Thanks John. That fixed it.

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