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Help When You Need It

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Here at Traverse PC, we have been evaluating potential road blocks to learning and using TPC. Those moments when you have to break stride to figure out how and why TPC did or didn’t do something you thought it should or shouldn’t have done. We know these are inherent in any software, but we want to minimize them so you can work confidently and efficiently with TPC.

We just added 187+ help topics for the pop-up message windows in TPC. These windows include a new Help button that opens a corresponding help topic. The help topics tell you why TPC did what it just did, how you might correct it and links to related topics that may give you some direction.

Message BoxHere’s an example of what happens when you try to re-order the default group Un-Assigned in the Traverse or Drawing managers. The Message Box tells you the default group can’t be moved because it has to be first. If you are already familiar with TPC’s Groups, you may have already figured out what to do. But what if you are new to Groups? This is one of those potential road blocks we talked about. So let’s see how the new Help When You Need It works.

Help TopicChoose Help. TPC displays the related help topic. TPC explains why the default group has to be first (it’s a Windows thing TPC doesn’t control) and provides some possible solutions in the Correction section.

If you still want to learn more, TPC provides a direct link to the Using Groups help page.

New hot links in the Message View take you to similar help topics that explain why you got the warning or error message you got and what you might do about it.

We are pretty sure that by the time we release TPC Desktop 2017 we’ll have well over 200 of these new help topics to guide you throughout TPC. And don’t forget that you can always press F1 to get help wherever you are in TPC. Take a look at this short video to see how much we can Help When You Need It!

John Balcom, President, MSE, PLS, GISP
John Balcom, President, MSE, PLS, GISP

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