Technical Support

TPC offers free and paid support for current and past users

Use the Free options for inquiries or quick answers to everyday questions. Subscription options are for current TPC subscribers (including TPC Connection). Per Incident options are for TPC users who no longer hold a current/active subscription.

Online Resources

Learning Center
Unified Help System
Frequent Questions
Learning Guides

Email

Use form to ask a question or report an issue. Attach any files we might need to assist you.

If You Have an Active Subscription

Support hours: 8:00 a.m.- 3:00 p.m. Pacific Time, Monday thru Friday (excluding holidays)

Email: Fill out our support form and attach your files

Training: Schedule a 15 min or 30 min meeting

15-MIN Q&A

30-MIN MEETING

Per Incident Support

$75 / incident, billed to your credit card at the time of your purchase.

An incident is defined as a single, specific problem. Your incident will be routed to our expert technical support staff and will be resolved as quickly as possible. Once the specific problem is resolved, the incident is considered over.

Call
(541)-248-5147 for incident support

PURCHASE

Personalized Online Training

$75 per 1/2 hour, billed to your credit card at the time of your purchase.

A member of our technical support staff will log into your computer so you can work on your computer and your survey.

PURCHASE

Schedule Your Session

After you purchase Per Incident Support or Personalized Online Training, please schedule your session here:

15-MIN Q&A

30-MIN MEETING

Technical Support

TPC offers free and paid support for current and past users

Technical Support Request

Sales: 800-460-3002

Office Hours: 7 AM to Noon, 1 to 3 PM (US Pacific Time Zone) Monday through Friday (excluding holidays)